With the motto of putting customers' interests first, Lohafood accepts returns for all products that are damaged during transportation, have manufacturer errors, or any objective errors that occur with the entire product. The costs are borne by the company.
Return conditions
You can return goods purchased on the website when one of the following cases occurs:
Goods damaged due to transportation, feedback within 7 days after receipt: Replace product, free shipping.
Goods found to be defective by the manufacturer, respond within 30 days after receiving the goods: Receive the product back at the expense of Lohafood , replace the product, free shipping or 100% refund.
Goods sent were wrong item, quantity, feedback within 7 days after receipt: Replenishment, free shipping.
Customers who are allergic to the product, respond within 30 days after receiving the goods: Receive the product back with all costs borne by Lohafood, 100% refund.
Other cases: Please contact Hotline: 0985 141 767 for support.
Return method
All return costs will be borne by Lohafood.
Please contact the hotline 0985 141 767 for assistance.
Note
In case the customer cancels the order, after successfully making advance payment, the customer will receive a refund after 2-4 days (excluding Saturday and Sunday) from the date Lohafood receives confirmation of order cancellation. and request a refund.